“Do you have a rewards card?” The cashier asked.
I hesitated. I hadn’t quite figured out just what I was being rewarded for—or how.
“I don’t think I’m going to use it,” I said.
“You know, you get points each time you use it? You can use the points to get money off your purchase.”
I used the card and beep, the cost didn’t budge.
“You acquire points,” she said as she sensed my confusion. “You have 800 points to use towards your next purchase.”
Each time I shop there, cashiers tell me how many points I’ve earned towards my next hypothetical purchase. Finally, after talking to a customer service representative I learned how to translate my points into savings. Once I knew what I was looking for I found the information on the store’s website. Using the points for online shopping required going to another website, registering my card, setting up an account, requesting to use my points for a coupon, then copying and pasting the code from the site to my online “trolley”.
It was almost as if someone wanted me to continue to shop and acquire points but not to use them.
“Do you have a rewards card?” A cashier asked on my next visit.
“Yes, I’d like to use my points,” I said.
My total lowered.
Customers can only benefit from rewards programs they can actually use.
As a BusinesSuites client, the rewards don’t come from having a membership card or entering into a raffle, simply being a client makes you eligible for all the perks and rewards. Each of our locations prides itself on offering catered lunches, Client Appreciation Weeks and holiday celebrations! BusinesSuites Gateway has found a great little spot, Abby’s Gourmet, that they enjoyed for catered lunches and as a recommendation for guests and clients.
You don’t always have to rely on a rewards card for rewards.