Author Archives: Lyndsi McNaughton (Lyndsi McNaughton)
Service Recovery
Service recovery is the bread and butter of any business, regardless of industry, for those who intend to provide excellent customer service. One important key to our company culture is providing our clients the freedom to succeed in their businesses, and also using our freedom to succeed. What this means for BusinesSuites is that if [...]
BusinesSuites and the Future of Executive Suites
One important way we, at BusinesSuites, evaluate customer desires and anticipate future needs is by first asking questions and listening to clients and prospective clients, and secondly by sharing the information learned with all members of the company. By utilizing tools, such as our survey system and open-door communication policy, we gather information regarding customer [...]
BusinesSuites Loves Feedback
Feedback from customers is crucial for adapting and improving any business. At BusinesSuites we find our client’s feedback invaluable. We discovered a couple of years back that if we don’t have a proper system in place to obtain feedback then all those opportunities go by the wayside. We designed and implemented a proprietary automated survey [...]
BusinesSuites’ Customer Service Explained
Recently we were asked to describe the customer service policies and standards we have implemented throughout the organization, and how they are linked to training and development of staff. A key component of BusinesSuites’ signature sales process begins with how we approach our prospects. Our core value of treating others with respect and dignity does [...]
A Food Revolution
On March 18, 2010, a Princeton University research team published a study demonstrating that high-fructose corn syrup (HFCS) cause “considerably more weight gain” than just table sugar. This is the first study of its kind that conclusively ties HFCS to obesity and other major health risks. Corn syrup is found in many foods we consume: [...]